Policy Statement

At Africa Fleet Management Solutions (K) Limited, our commitment to quality is at the core of everything we do. As a leader in fleet management, telematics, and vehicle recovery solutions in Africa, we strive to deliver superior products, services, and customer experiences that consistently meet or exceed expectations.

We believe that quality is not just a standard—it is a mindset embedded in our culture, processes, and technology.

1. Customer Focus

• Understanding and anticipating our customers' evolving needs and delivering tailored, reliable solutions.
• Building long-term relationships based on transparency, trust, and measurable performance outcomes.

2. Compliance & Standards

• Ensuring all products and services meet applicable statutory, regulatory, and industry-specific requirements.
• Complying with international best practices and quality management systems, including ISO standards where applicable.

3. Innovation & Technology Excellence

• Leveraging cutting-edge telematics, IoT, AI, and data analytics to drive operational efficiency, safety, and fleet intelligence.
• Continuously enhancing our platforms, applications, and hardware to ensure security, scalability, and uptime.

4. Continuous Improvement

• Measuring quality performance through KPIs, audits, and client feedback.
• Fostering a culture of learning, improvement, and accountability across all departments and roles.

5. People & Training

• Empowering our employees through ongoing training and a quality-driven work environment.
• Encouraging initiative, innovation, and ownership at every level of the organization.

Application of This Policy

• This Quality Policy applies to all employees, departments, contractors, and business units of Africa Fleet Management Solutions (K) Limited. Every individual is responsible for contributing to the delivery of high-quality services that reflect our core values of excellence, reliability, and integrity.

Review & Update

• This policy will be reviewed regularly by senior management to ensure its relevance, effectiveness, and alignment with organizational goals and client expectations.